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Achieving Efficiencies in Legal Disputes

11 Aug 2020

Image by:  Olivier le Moal/


Legal disputes have the potential to cost an organisation significant time and money.  However, maintaining efficient administration practices on a day to day basis can drastically assist an organisation should a legal dispute arise. This article provides some tips on how to do so.

Winning with documents

One recurring theme in trials today is the need for good document management. that can sometimes be much more important to winning in courts and tribunals than whether you have a more articulate, charismatic or intelligent lawyer than your opponent.

No organisation or individual would want to abandon a prosecution because it is unable to produce authorisation documentation at the hearing. Neither do they want to confront a defendant who has been able to produce key documents which they have failed to find in their document management system.

Operational and policy documents

Good document management is often critical during arbitrations or court proceedings. However, it is often the case that if the organisation manages its documents well in its day-to-day operations, it will be better prepared to manage disputes when they arise.

Observing good document management practices as a matter of routine today will mean less disruption to the organisation should it have to find operational documents to manage a dispute tomorrow.

Attention should be paid to policy documents as well. It is good practice to keep policy documents well-ordered, close to hand and up to date. While such documents may not be referred to in day-to-day work, they often assume great importance in disputes and other controversial situations.

If policy documents are easily accessible, there will be less disruption when seeking them out in case of a dispute, which questions the organisation’s decision-making processes.

‘Good document management is often critical during arbitrations or court proceedings’

Managing emerging contractual disputes


Resolving contractual disputes will often rely on the interpretation of events. What the organisation agreed or accepted in events such as conversations and emails can become evidence of commitment to a particular legal position. That is not a problem if that was intended.

Regular monitoring of progress against contract deadlines, structured processes for checking acceptability of work as well as for recognising critical communications with the contractor – and then reducing those to writing (with accuracy) are all elements of an effective contract management framework.

An effective contract management framework will tend to help identify emerging disputes early. The systems and procedures in place should then move the matter into a different phase of contract management.

This could be called the dispute phase of contract management. In the dispute phase, the contract manager should consider creating a separate file to contain all the documents relevant to the brewing dispute. This could be called a dispute management file.

The dispute management file should contain all of the documents relevant to the contract. This would include the tender documents, the actual contract, all associated annexures (such as technical specifications), variation claims, notices, correspondence, emails, invoices, meeting notes and other internal memoranda. The documents should be put into separate categories in the file so that if lawyers have to be engaged, the file can be given as a brief to the lawyers.

As a practical, cost-saving point, the easier it is for the legal advisors to find the documents in the brief, the less time and cost will be incurred by the lawyers.

Collecting witness statements as soon as possible


Disputes get resolved in favour of the party with the ‘best’ evidence. This encompasses both documentary as well as oral evidence from witnesses.

The best evidence from an eyewitness is that which is obtained very soon after the event, when it is still fresh in the mind of the witness.

On a practical level, witnesses may leave employment or move to another district or region. Legal costs often rise because of the extra resources involved in trying to reconstruct events after a witness has left employment or tracking down the witness who has resigned or moved away and persuading the person to be cooperative.

It is therefore good practice to take statements from key people as soon as practicable. This is never wasted work. Even if lawyers are ultimately briefed (and who would be responsible for preparing or finalising such statements), these early documents are always very helpful to the person managing the full-blown dispute or prosecution.

Key points

  • Observe good document management practices
  • Identify emerging disputes early and create a dispute management file
  • Collect witness statements early on
  • Prepare a well-organised brief to lawyers.

Preparing the brief


If lawyers are engaged, they should be sent a brief of the matter.

In addition to the documents in the dispute management file described above, the following should be put in the brief:

  • A summary of the dispute including views as to why the dispute has arisen and what the organisation is seeking to achieve;
  • A separate chronology of events. This may be a table with two or three columns, with headings such as date, description of event, and document reference; and
  • An index to the brief, to assist finding the documents within it.
Image by:  Stokkete /


Contract management and dispute management have much in common. Investing time in the former can make for early detection of contractual irregularities and more efficient management of the matter should those result in a legal dispute.


Anthony Quahe

Managing Principal

9200 4900


Disclaimer: This article contains references to and general summaries of the relevant law and does not constitute legal advice. The law may change and circumstances may differ from reader to reader. Therefore, you should seek legal advice for your specific circumstances. The law referred to in this publication is understood by Civic Legal as of publication date.